Refund & Cancellation Policy

Cancel at any time

Cancel through the Stripe billing portal before renewal. Access remains available until the current paid billing period ends. Cancellation stops future renewal; it does not remove already downloaded files.

Refund requests

Except where required by law, paid periods and unused monthly generation allowances are non-refundable after service access begins. If duplicate billing, an incorrect plan charge, or a sustained technical failure attributable to us prevents meaningful use, contact support within 14 days of the charge. We will investigate and may issue a full or proportionate refund to the original payment method.

Generation quality

Visual outputs vary. A subjective difference in colour, composition or style does not alone create a refund right; eligible users should first use the available regeneration workflow. This does not affect statutory rights where the digital service fails to conform to contract.

Processing and disputes

Approved refunds are submitted to the original payment provider and may take 5–10 business days to appear, depending on the financial institution. Contact us before opening a payment dispute so we can review account and delivery records. We will respond to provider evidence requests in line with Stripe or PayPal procedures.